Some Unique Capabilities of a Business Telephone System include the following:
- Multiple lines, allowing your business to speak with several customers at once
- Voicemail to store messages and makes retrieval possible, even when you’re away
- Automated features like auto attendant to answer the phone for you and direct callers to the appropriate extension
- Conference calling that allows for more than two people to be on the same call
- On-hold music or messages to let callers know that they’re still on an active line
VoIP Phone Systems
- The first thing to know about this system is that it runs on the Internet technology rather than traditional telephone connections.
- Because of the availability of high-speed Internet connections, these systems are way better than others in terms of voice and video calls and there are several other features that are not found in other small office phone systems.
- This includes ease of installation, scalability, pricing and advanced features, such as setting up a virtual receptionist to handle calls and forwarding calls to employee cell phones using a mobile app.
- Other than this, one more unique advantage is that it can connect with systems like CRM (customer relationship manager) software, allowing automatic logging of interactions and other perks.